STANDARD SHIPPING

Standard Shipping fee depends on the country and total weight of items in your order.(Tracking No. lncluded)

EXPEDITED SHIPPING

Expedited Shipping fee depends on the country and total weight of items in your order.(Tracking No. lncluded)

Estimated shipping times:

a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, Japan, Singapore, Malaysia, Australia/New Zealand ~ 15 to 20 business days. Shipping method: Standard Shipping.
b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 14 to 20 business days. Shipping method: Standard Shipping.
c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 15 to 20 business days. Shipping method: Standard Shipping.

Before shipping your order, normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!

Important note:

Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Dallag.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers and damaged products through customer mishandling.

Returns made without a receipt may be refused Dallag.com reserves the right to deny any return.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.

To check the status of your order, please log-in to your Dallag.com account or contact our Customer Support team.

Return Address: Pls contact with our customer service at support@Dallag.com